RETURNS AND EXCHANGES

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you that the store credit has been issued and can be used. Any returned products arrived in bad conditions, used or torn, will be sent back to the sender at their own expense without any other possibility for exchange or refund. 

General Policy

Our policy lasts for 15 days. If 15 days have gone by since your package delivery without informing us (simply send an email to contact@catoys.store.)

unfortunately, we can’t offer you a store refund or an exchange. We cannot accept any returns if your order was not returned within 30 days from the moment of delivery. No refunds are issued unless the item was not available at the moment of the purchase.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging with the product tags attached. Defective products must be reported within 48 hours from the package arrival date and time. If not reported within the required timeframe, we will not be able to issue you an exchange or refund (if applicable). If you received an incorrect item, kindly contact us in the first 48 hours from the package arrival time. The refunds will be addressed to the payment informations provided by you.

To complete your return, please do not send your purchase back to the address from your package. Kindly contact our Customer Care to get the address of the closest warehouse to your countries such as United Kingdom, Germany, Czech Republic and Hong Kong or by simply us a return ticket to contact@catoys.store

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us.

Lost or stolen Packages

Summer’s Addict is not responsible for lost or stolen packages. If your tracking information states that your package was delivered to your address and you have not received it, you must contact the responsible carrier or post office directly. Any lost, stolen, or damaged packages must be reported as a claim to the carrier.

Sale items (if applicable)
Unfortunately, sale items cannot be exchanged or refunded.

Processed orders
Once your order has been placed, we can’t cancel it anymore. When your returned package has been processed (3 to 5 days), an agent will get in touch with you to complete the rest of the process. Return shipping fees are the customer’s responsibility but we will credit your account with the equivalent of your return shipping fees. To be eligible for the refund of the shipping fees, we will require the ticket from the carrier. If an order is returned due to a ”wrongful” address, the recipient is not home, or the customer failed to pick up the package from the courier, the package will be resent to its address and also cover any additional redelivery fees (if applicable). Shipping costs are non-refundable and no refunds are issued for any returned products as aforementioned. All online store returns will be issued with store credits that can be used against any item from our store. Store credits never expire.

For any other inquiries, kindly contact our Customer Service at contact@catoys.store